Community Living Hamilton

Senior Manager, Client Services –Children’s Respite & Community Outreach

ORGANIZATION PROFILE

CLH is the region’s largest service provider for individuals with developmental disabilities. We are dedicated to helping individuals achieve their full potential, be included in our community, and, ultimately, build great lives. We offer widely recognized expertise and serve more than 1,600 people with special needs every year – from children to aging seniors. We offer community participation programs, residential services, respite services, employment supports, and services designed for children.

This is a current vacancy
Salary Range : Starting at 78000

ROLE

We are currently seeking a Senior Manager, Client Services - Children’s Respite & Community Outreach to join our management team to provide leadership and direction supporting growth and diversity strategies and ensuring the achievement of service standards within our Client Services division.

Responsibilities:

· Provide oversight to Children’s Respite, and Community Outreach programs and services geared to children and adults with a developmental disability.

· Build effective relationships with team members, colleagues, and community partners.

· Experience identifying, developing, and implementing new programs and services by building existing capacity to serve a larger community of children and adults.

· Provide outstanding leadership within the organization and through the community.

· Ensure standardized systems and procedures are in place and adhered to in order to facilitate excellence in quality services.

· Conduct quality assurance and improvement activities, tracking performance.

· Direct team members to develop appropriate risk management action plan outcomes and reporting on service targets.

· Effectively mentor and develop a team of managers.

· Lead the development and implementation of the integrated systems within and external to the organization.

· Adhere to licensing and service agreements with the Ministry of Children, Community and Social Services and all relevant legislation.

· Ensure all CLH policies and procedures are adhered to ensure client safety and regulatory compliance.

· Role model CLH’s commitment to inclusion and our belief that effective service delivery must be client-focused, strength-based, and designed to meet the goals of the individuals we serve.

· Ensure effective critical thinking when supporting a team managing complex situations.

QUALIFICATIONS

We’re looking for an enthusiastic and engaging leader with the following:

· A University degree in a related discipline. Preference given to Post Graduate Studies.

· Designation as Applied Behaviour Analysis (ABA) framework considered an asset.

· At least ten (10) years’ experience working within the not-for-profit or social services field, a minimum of two (5) years in a management role.

· Possesses effective critical thinking when supporting a team in managing complex situations.

· Completion of a recognized Management program (coaching, mentoring, training) is preferred.

· Knowledge of Ministry of Children, Community and Social Services (MCCSS) Quality Standard Framework regulations of the Child, Youth and Family Services Act.

· Proven ability in building programs and services targeted to meet the needs of children and adults in the community.

· A proven history of success in a “targets-based” program, tracking outcomes, reporting on key metrics, and making the necessary adjustments to ensure we fully meet the requirements of our service agreements.

· Demonstrated experience developing and implementing dynamic and engaging programs for and with families and their children, and adults with special needs.

· Highly skilled in client/family liaison and stakeholder engagement.

· Excellent interpersonal and communication skills (both verbal and written).

· Experience guiding or participating as a lead in a change management project.

· Experience coaching managers to ensure proper oversight of programs.

· A commitment to inclusion and empowerment for people with special needs.

· A valid driver’s license and access to reliable transportation.

· Proof of Full COVID-19 Vaccination.

· Fluency in a language other than English is an asset.

THE RIGHT PERSON FOR THIS ROLE WILL BE:

· A strategic thinker who is also capable of end-to-end tactical execution

· Able to communicate a vision clearly, inspire others to achieve results.

· Innovative and a life-long learner, works collaboratively with all stakeholders.

· Analytical and capable of extrapolating data to implement evidence based best-practices and achieve business goals.

· Expert facilitation and conflict management skills

· A multi-tasker with the ability to be creative and problem solve, able to

execute under deadline pressure

· Strong business acumen

· A passionate advocate for people with special needs and their families

This position will require some local travel, and ability to work a flexible schedule that includes weekends.

If this describes you and you are interested in learning more about this role, we invite you to submit a resume and cover letter.

Posting closes: July 15, 2026 at midnight

Community Living Hamilton is committed to equitable employment practices.

Candidates with fluency in a second language are encouraged to note this in their resume.